Warranty

At NOV Fine Jewellery, we take pride in crafting high-quality jewellery. Every piece comes with a 12-month workmanship warranty from the date of purchase.

What the Warranty Covers

• Manufacturing defects that affect the performance or integrity of the jewellery

• Faults that occur under normal use

What the Warranty Does Not Cover

• Normal wear and tear, including scratches, dents, or tarnishing

• Damage caused by misuse, impact, chemicals, water, perfumes, lotions, or sweat

• Loss or theft

• Jewellery altered, repaired, or resized by a third party

• Damage resulting from improper care or handling

Making a Warranty Claim
If you believe your item is covered under warranty, please email us at info@novfinejewellery.com with your order number, a brief description of the issue, and clear photos of the item.

Once assessed, we will provide a repair, replacement, or refund if repair or replacement is not reasonably possible.

For details regarding returns, shipping, and handling of faulty items, please refer to our [Return & Refund)